Call us on 01395 233397 or Contact Us

refunds
Refund

Online Booking Refund Policy

 

Gift Vouchers

Raceworld cannot refund payments made for Gift Vouchers. However, gift vouchers are transferable to other individuals completing the same session / event if you experience difficulty using the voucher yourself.

NB Any vouchers issued as part of an promotion or competion / charity prize cannot be transferred or the prize changed to another session type / event.

Please ensure that you check the age limits and height restriction before ordering as refunds will not be given for Vouchers purchased for the drivers outside of these restrictions.

For more details on any of the gift vouchers available please contact us.

E-Gift Vouchers can be purchased via our website www.raceworld.info In certain circumstances vouchers can be purchased over the phone or in person at the track. If you are planning to come to the track, please contact us first to make sure that someone will be available to process your order.

  • All Vouchers must be paid in full at Point of Sale by cash or credit / debit card only.
  • All E-Gift vouchers or vouchers are Non-refundable
  • E-Gift vouchers or vouchers cannot be exchanged for Cash
  • Raceworld Ltd does not accept Liability for Lost or Stolen E-Gift vouchers or vouchers.
  • All E-Gift vouchers or vouchers are valid for 6 months from the Date of Issue.
  • In the case of Race Event Vouchers (i.e. Grand Prix, Super Prix etc..), sessions must be pre-booked, and a Valid E-Gift vouchers or vouchers code must be quoted at the time of booking (subject to availability).
  • A print out of the E-Gift voucher confirmation email must presented on the day of the event to verify Validity.

 


 

 

Terms & Conditions

Before you arrive


Your arrival time for your event or booked practice session is 30 minutes prior to the start time shown in your confirmation. This is to ensure that we have enough time to get everyone signed and fully kitted up with their race wear. 

Failure to arrive on time will result in a reduction of track time. Arriving more than 15 mins after the agreed start time will result in the event being cancelled with full payment, based on the minimum numbers detailed in your confirmation being due.


The physical design and size of karts operated by Raceworld Ltd may be a limiting factor for certain drivers.

  • Drivers should be a minimum of 12 years of age and over 5ft 1 inches (1.55cm) tall to participate in race events and arrive & drive sessions.
  • The minimum height of 5ft 1 inches (1.55cm) is not a guarantee that drivers can participate, all drivers must be able to reach the pedals and be physically able to drive the karts safely. Drivers outside of/close to the height and/or weight restrictions detailed above may not be permitted to drive and no refunds will be given. Any persons concerned by these limits are welcome to visit the centre before booking and check they can control the kart safely.
  • We recommend drivers wear soft shoes. Trainers are ideal, open toe footwear and high heels are NOT ALLOWED!!
  • Race suits, helmets and gloves are provided, in a variety of sizes. Please note that drivers who bring their own helmets should be aware that we only accept ISO safety stamped full face helmets with clear visors or goggles.
  • Spectators are welcome at no extra charge.





Payment


Payments are non-refundable and the booking cannot be changed or transferred to a new date or time. Payments can be made using a valid credit or debit card, cheque or BACS.

You can pay by debit card for free. A small 2% surcharge applies to credit card payments (min £2).
All payments are non-refundable and the booking cannot be changed to a new date or time.




Behaviour


The tracks all have the right to terminate, without notice your activity if your behaviour or that of any member in the booking is deemed as violent, likely to cause damage, distress or annoyance to other clients, employees, property or anyone else. In this instance we will not be liable for any refunds, compensation or expenses.

Being under the influence of drink or drugs is strictly forbidden for the indoor karting events and staff have the right to remove you from the event if they have any suspicion that you are under such influence. In this situation we will not be liable for any refunds, compensation or expenses.




Health and Safety


Go-Karting is not recommended for persons with heart problems, epilepsy or other conditions which may be affected by exertion (including pregnancy).

Under no circumstances are alcohol, drugs or other intoxicating substances allowed on the premises. You will not be allowed to take part in an event if you have, or appear to have, consumed such substances. Under no circumstances are alcohol, drugs or other intoxicating substances allowed on the premises. In this situation we will not be liable for any refunds, compensation or expenses.




General


All enquiries and correspondence for your booking should be directed to our head office address:

Raceworld Ltd
Unit 4, Greendale Business Park
Sidmouth Road
Woodbury Salterton
Devon
EX5 1EW
 

Call: 01395 233397

Raceworld Ltd reserve the right to cancel any event without consent if any payments are not received by the respective due dates and we reserve the right to amend any of the events without your prior consent.